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Unifying Knowledge, Empowering Teams.
A centralised intranet platform for information sharing, offering a service that fosters a sense of belonging among employees, and enhances team
cohesion thereby facilitating collaboration.
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Getting started
step 1
Our company embarked on a journey to enhance internal communication and streamline information access by introducing a new company intranet. We conducted user research to understand the needs and pain points of our employees. This involved surveys & interviews to gather valuable insights into user preferences and behaviours.
Armed with this data, we collaborated with cross-functional teams to design and develop a user-friendly intranet solution tailored to meet the diverse needs of our workforce.
What value is this product aspiring to create?
Create a central hub for all things related to the company. This will serve as a central space for sharing, collaboration, and the celebration of all aspects of the company. It should be the first resource that the company employees access in the morning and the last one they close before ending their workday.
What is your product and who is it for?
As the central hub of the company universe, InsideHub will provide all employees with essential information, including achievements, company news, events, diversity-related topics, and more.
How do you measure your product success?
How does the product benefit the business?
At present, the company lacks a centralised platform for information sharing. The introduction of InsideHub aims to address this gap, offering a service that fosters a sense of belonging among employees and enhances team cohesion, thereby facilitating collaboration.
step 2
This step helped ensure that we had goals to provide a clear purpose and direction for the user research. This helped us understand what we aimed to achieve by conducting the research. Without clear goals, we would have risked collecting irrelevant or inconsistent data that doesn't serve our project's objectives.
step 3
This step involved choosing the right research methods that would deliver the best results, we chose survey's & user interviews. Surveys are a versatile and valuable tool for gathering data and insights from diverse populations, standardising data collection, ensuring consistency in the questions asked and the format of responses. This made the analysis and comparison of results across different respondents and groups a lot easier. The User interviews allowed for a deeper dive into the experiences, opinions, and motivations of users. Through open-ended questioning, we aimed to uncover rich insights that may not emerge through other research methods.
I conducted user research framing the questions into three distinctive buckets
When creating the questions I focused on making sure that the questions themselves fell into one of these buckets.
Have you ever used a company intranet before? What did you like about it? Was there anything you didn't like about it?
Is there anything you can think of that would stop you using a company Intranet?
For example: inconvenience of logging in to another app?
In your view what would a successful intranet look like?
Please rate the importance of the following subjects for you on the company intranet. Use a scale from 1 to 5, where 1 is not important, and 5 is very important.
What is your preferred format for consuming company-related content?
step 4
The analysis of results is a crucial phase in the user research process, where raw data collected from various research methods are transformed into meaningful insights. This section outlines the systematic approach taken to analyze the data gathered from user surveys, interviews, and other research activities.
Please rate the importance of the following subjects for you on the company intranet. Use a scale from 1 to 5, where 1 is not important, and 5 is very important.
4.0
4.2
3.2
2.8
4.0
4.0
What is your preferred format for consuming company-related content?
28%
28%
24%
Q1. What challenges do you currently face in accessing important information within the company?
Q2. What improvements would you like to see in the current communication channels within the company?
Q2. What improvements Do you have any suggestions or ideas for making the intranet more engaging and user-friendly?
step 5
The analysis of results is a crucial phase in the user research process, where raw data collected from various research methods are transformed into meaningful insights. This section outlines the systematic approach taken to analyse the data gathered from user surveys, interviews, and other research activities.
Firstly I Reviewed the videos recorded from the interviews, sliced out all the insightful examples using video editing software and rendered them into smaller clips. I looked for patterns and similarities with what the user's were saying to get an overall perspective of the answers the users were giving us.
I also put together a drill down by team using the survey data, so that I could understand what is important to users on a team level. This will help later down the line when we design for individual teams and they have their own mini intranet they can make their own.
step 6
From all the data that was collected we were able to pinpoint key areas to focus on:
Intranet Subjects
What challenges do you currently face in accessing important information within the company?
What improvements would you like to see in the current communication channels within the company?
What improvements Do you have any suggestions or ideas for making the intranet more engaging and user-friendly?
